Frequently Asked Questions

Everything you need to know about Ybera's premium hair care and services.

Are Ybera products safe for chemically treated or colored hair?

Yes, our formulas are specifically designed to be compatible with all hair types, including color-treated and chemically straightened hair. Many of our products actually help to restore the hair fiber after harsh treatments.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.

Do you test your products on animals?

No, Ybera is committed to ethical beauty. All of our products are 100% cruelty-free and we do not conduct animal testing at any stage of our production process.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay and Klarna.

Can I track my order once it has been shipped?

Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.