Returns & Exchanges

At Ybera, we want you to be completely satisfied with your professional hair care purchase; if you are not happy with your order, you can return eligible products within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return.

2

Prepare Your Package

Securely pack the products in their original packaging, ensuring that bottles are tightly sealed to prevent leakage during transit.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing